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GENERAL TERMS AND CONDITIONS OF SALE Le Comptoir des Régions France & European Union Version Last updated: May 2026
1. SELLER IDENTIFICATION The Eurl Le Comptoir des Régions website LE COMPTOIR DES RÉGIONS Manager's name: Olivier Dumoulin Address: 19 rue de l’Horloge – 03000 Moulins – France SIRET: 85293192200011 Intra-community VAT: FR89852931922 Email address: lecomptoirdesregions@gmail.com Phone: +33 (0)4 70 49 25 88 Hereinafter referred to as "the Seller".
2. PURPOSE These General Terms and Conditions of Sale (GTCS) govern the sales concluded between the Seller and any natural or legal person making a purchase on the Eurl Le Comptoir des Régions website Any order implies full, complete, and unreserved acceptance of these GTCS.
3. PRODUCTS The products offered for sale are primarily:
The products are described with the greatest possible accuracy. Photographs, visuals, and descriptions have no contractual value. Artisanal products may show minor variations in color, packaging, or presentation.
4. AVAILABILITY Products are offered subject to availability. In the event of unavailability after order validation, the customer will be informed as soon as possible. The customer may then choose:
5. PRICES The prices displayed on the site are expressed in euros (€). For sales bound for France and the European Union, prices are displayed inclusive of all taxes (VAT included) according to applicable French regulations. The Seller reserves the right to modify its prices at any time. However, products will be billed based on the rates in effect at the time of order validation. Delivery costs are specified before the final validation of the order.
6. VAT AND SALES WITHIN THE EUROPEAN UNION Sales made to individuals within the European Union are subject to European regulations applicable to distance selling. The Seller applies French VAT as long as the applicable European thresholds are not exceeded. The Seller may apply the destination country's VAT under the OSS (One Stop Shop) scheme in accordance with European regulations. For sales to professionals with a valid intra-community VAT number, VAT-exempt invoicing may be applied in accordance with current tax rules.
7. ORDERING The customer can place an order directly on the website. Any order implies acceptance of the prices, product descriptions, and these GTCS. The Seller reserves the right to refuse or cancel an order in the event of:
8. SALE OF ALCOHOL In accordance with Article L3342-1 of the French Public Health Code, the sale of alcohol to minors under 18 years of age is prohibited. By confirming their order, the customer certifies that they are of the required legal age in their country of residence to purchase and consume alcoholic beverages. Alcohol abuse is dangerous to your health. Consume in moderation. The Seller reserves the right to refuse any order containing alcohol if there is any doubt about the customer's age.
9. PAYMENT Payment for purchases is due in full at the time of ordering. The accepted payment methods are those offered on the website. Payments are secured via the Seller's partner payment solutions. The Seller reserves the right to suspend any order in the event of refused bank authorization or non-payment.
10. DELIVERY Areas Served The Seller delivers:
Certain destinations may be excluded depending on:
The delivery method is chosen by the customer when ordering. Delivery Times Delivery times are provided as an estimate. The Seller cannot be held responsible for delays related to:
No claim will be accepted without explicit reservations made to the carrier.
11. EXPORT – CUSTOMS – CUSTOMER RESPONSIBILITY The customer is responsible for verifying that the ordered products are authorized in their destination country. The Seller cannot be held liable for:
Any potential customs duties, local taxes, import fees, or customs clearance fees remain the exclusive responsibility of the customer.
12. RIGHT OF WITHDRAWAL In accordance with current European regulations, the customer has a period of fourteen (14) days from receipt of the products to exercise their right of withdrawal. To exercise this right, the customer must contact the Seller at the following address: lecomptoirdesregions@gmail.com The products must be returned:
Return shipping costs remain the responsibility of the customer. Exceptions to the Right of Withdrawal In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for:
13. RETURNS AND REFUNDS After receipt and verification of the returned products, the refund will be issued via the payment method used during the order. The refund may be refused if the product is:
14. LIABILITY The Seller cannot be held liable for:
15. FORCE MAJEURE The execution of the Seller's obligations will be suspended in the event of a force majeure occurrence as defined by French case law. The following are notably considered as force majeure events:
The Seller commits to complying with the General Data Protection Regulation (GDPR). The customer has the following rights:
Any request can be addressed to: lecomptoirdesregions@gmail.com
17. COOKIES The site uses cookies to improve the user experience, measure audience, and offer certain services. The customer can accept or refuse all or part of the cookies via the management module provided for this purpose.
18. CONSUMER MEDIATION In accordance with the provisions of the French Consumer Code regarding "the mediation process for consumer disputes," after having contacted us and failing to receive a satisfactory response, you have the option to use a free consumer mediation procedure through: CM2C 49 rue de Ponthieu 75 008 PARIS Phone: +33 (0)1 89 47 00 14 Website: Email: litiges@cm2c.net The European dispute resolution platform is accessible at the following address:
19. APPLICABLE LAW AND DISPUTES These General Terms and Conditions of Sale are subject to French law. In the event of a dispute, an amicable solution will be sought as a priority. Failing an amicable agreement, the competent French courts shall have exclusive jurisdiction.
20. CUSTOMER SERVICE CONTACT For any questions, complaints, or requests for information, the customer can contact: LE COMPTOIR DES RÉGIONS 19 rue de l’Horloge 03000 Moulins – France Email: lecomptoirdesregions@gmail.com Phone: +33 (0)4 70 49 25 88 |
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